Privacy Policy

We collect information in the following ways:

• Account information you provide when you sign up, such as your name, email address, and company name.
• Content you upload for training, including documents, URLs, and connected help center content used to build your bot's knowledge base.
• Conversation data exchanged between your bot and your customers or contacts across connected channels (website widget, WhatsApp, Slack, and email).
• Usage data such as pages visited, features used, and device/browser information, collected automatically.
• Communications you send us, such as support requests or messages submitted through our contact form.

• To provide, maintain, and improve the Service.
• To train and operate the AI agent you configure, and to generate its responses.
• To route conversations to a human on your team when a handoff rule is triggered.
• To communicate with you about your account, updates, and support requests.
• To detect, investigate, and prevent fraudulent or unauthorized activity.
• To comply with legal obligations.

Your uploaded content and incoming messages are sent to the AI model provider used to generate your bot's responses. We do not use the content of your knowledge base or conversations to train our own models, or any shared/public model, without your explicit consent.

Connecting a channel (for example, WhatsApp Business or Slack) may require authorizing Botifily with that third-party provider. Messages sent and received through a connected channel are subject both to this Policy and to that provider's own terms and privacy practices.

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (e.g., hosting, email delivery, AI model providers).
• Third-party channel providers (e.g., WhatsApp, Slack) necessary to deliver messages you send through them.
• Other users on your team you explicitly invite to your account.
• Authorities, where required by law or to protect our rights.

We use industry-standard technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain account, knowledge base, and conversation information for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, or to object to certain processing. To exercise these rights, contact us at [email protected].

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings.

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date above.

Questions about this Privacy Policy can be sent to [email protected] or Botifily, 84 W Santa Clara Street, Suite 700, San Jose, CA 95113, US.